Privacy Policy

Effective Date: May-15-2025

Welcome to Royal Exilez. Your privacy matters deeply to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or engage with our services. We are committed to ensuring your personal data is handled responsibly and in compliance with the laws and regulations applicable in your region, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other global data protection laws.

Information We Collect

Different types of information are collected when you use our services or deal with Royal Exilez through the internet. This is information you give directly when you sign up for our newsletter and when you buy a service or when you provide us with your name, your email address, your postal address, and your payment details. In addition, we will receive automatic information about your interaction with us, such as an IP address, a browser type, device identifiers, geolocation data, and usage information about the way you use our website. If you use our music streaming services, activity on the app may also include information on your playlist tastes, listening habits as well as engagement with content.
We can also collect information from third party websites like social media logins ( such Facebook, apple or Google sign ins) When you engage with us on those platforms, their privacy policies also apply, and we may access the data on publicly available profiles or data you share with us to help your login or personalizes your experience.

How We Use Your Information

The personal data that we gather is used for a number of purposes. Mainly, it allows us to offer you the services that you ask for, such as offering to process your orders, deliver merchandise, or give you access to streaming content, or provide service-related updates or promotional offers. We also use your information so as to enhance the usability and functionality of our website and ensure that your interests and your preferences are catered for in the content.
Moreover, by using your information, we can provide customer support, avoid fraudulent activities, and the safety of our platforms. When legally possible, we can use your email address (or another contact information) to let you know about the latest album coming out, drop of merch, an upcoming event (or a promotion) from Royal Exilez. You can at any moment opt out of these communications.
We will only process your personal data for such purposes where we have a legal basis under the GDPR to do so, so this will be under your consent, if necessary to perform a contract, or if we legitimately want to improve our services. If you are in the European Economic Area (EEA), this only applies when and as long as we have a legal reason that allows us to process

How to Share Your Data with a Third Party

Royal Exilez does not trade your personal data. We can however still share your information with trustworthy outside parties that provide us with services in operating our platform, processing payments, handling data analytics, providing marketing services or delivering products to you. These providers are contractually bound to keep your data safe and use it only to ensure that we can access the services that we ask for.
When there is a corporate transaction like merger, acquisition or an asset sale, your information could be transferred along with the assets involved. We will inform you of any such change and tell you about your rights under the new ownership.
We may also share your personal data if we need to do so in order to comply with the law or legal proceedings brought by other people or laws, such as subpoenas, court orders or law enforcement requests. We will notify users in advance if possible when sharing their data unless it is prohibited by the law.

Data Protection and Security

We care about data security and use the industry standard technical and organisational measures to ensure your personal data is safe from unauthorised access, loss or misuse. This is the encryption protocols for data transfer, secure servers for the safekeeping of confidential information, access controls, and regular audits on the system.
In spite of our best efforts, no system can ever be made fool proof. In the case of the occurrence of a data breach that involves your data, we will inform you as soon as possible as is required by the mandated applicable legal obligations and data breach notification laws.

Your GDPR Rights (EEA Users)

If you are in the European Economic Area, there are certain rights given to you under the General Data Protection Regulation (GDPR). The rights include the right to access, the right to rectify data which is incorrect, the right to erasure (‘right to be forgotten’), the right to restrict processing or object to it, and the right to data portability.
To use these rights, please contact us using the contact information in the “Contact Us” section below. If you think that we have infringed your rights, you can also complain with your national data protection authority.
No charges will be levied on any request, however, a reasonable fee will only be imposed on a request that is manifestly unfounded or excessive. We endeavour to respond within the period of 30 days.

California Rights (California Residents)

If you are a resident of California, California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA) gives you rights to your personal information. You have the right to learn what types of personal data we collect, for what we use it and to whom we give it.
California users can ask for a copy of the personal information that we have collected about them, and request deletion of it. They also have an optical out from the sales and sharing of the personal data for advertising purposes. Even though Royal Exilez does not sell your data, we are in support of your opt out right where necessary.
You can still make such requests by way of our “Do Not Sell or Share My Personal Information” link, which is on our website, or by directly contacting us.
We shall confirm your request using the information you provide and we may request more evidence to confirm your identity. You can also appoint an authorised agent to act on your behalf, with the due documentation.

Data Retention

Royal Exilez will keep your personal information as long as necessary in order to achieve the purposes for which your information was collected, including for those purposes of meeting legal, regulatory, tax, accounting, and reporting requirements. We will only retain or anonymise your information for as long as we need it, after which we will securely delete it in accordance with our data retention policies.
In case you ask us to delete your data and we do not have any legal justification to retain the data, we will execute the deletion expeditiously and respond to the deletion via email or some form of written communication.

Cookies and Tracking Technologies

Our website employ the use of cookies and other tracking technologies in order to make your experience personal and enhance user engagement, monitor site traffic, and optimise site performance. Cookies may gather such things as browser type, operating system, the pages visited, URLs of the referrals, and any other diagnostic data.
You have the option of disabling the cookies in your browser settings. There are, however, features of the Royal Exilez platform that might not work properly in case cookies are not enabled.
Whenever it is required by law as in the ePrivacy Directive and GDPR we ask for your explicit consent before using non-essential cookies. A cookie banner is displayed to help you in this process, and you are in a position to manage your preferences.

Children’s Privacy

Royal Exilez does not purposely receive personal data from children under 13 years of age (or 16, if they are subjects of the EEA) without parental or guardian allows. In the case we realize that we have collected data from a child without confirmation of parent’s consent we will eliminate the data immediately.
For any parents or guardians who think that their child may have provided us with personal data, they should contact us as soon as possible and ask for the deletion of it.

International Data Transfers

As we run our activities on an international scale where some of your data may be transferred and stored in servers located in other countries than yours, including the United States and the European Union. We take all the required measures to provide the same level of protection for your information when it is transferred across the borders.
In cases where transfer of data exists from the EEA to third nations that are not held to have adequate data protection laws, we use SCCs or other approved mechanisms to protect the information.

Third-Party Links and Embedded Content

The links to external websites, third-party services, or embedded (e.g. a music player or video) that do not belong to Royal Exilez may be included in our Platform. We do not take responsibility for the privacy practices adopted by such third parties and advise you to go through their privacy policies on an independent basis.
Your interaction with such content is subject to their respective policies and terms of use, provided that there may be data collection by those entities when using the services.

Changes to This Privacy Policy

We shall reserve the right to change or update this Privacy Policy at any time. The changes will be effective once posted in our website and so the date of the new changes will be prominently indicated at the top of the page. We recommend that you read this policy from time to time in order to keep up to date with how we handle your data.
We will give you notice of material changes within our processing practices, or in your data protection rights, through a prominent notice on our website or directly.

Contact Us

If you have any complaints, questions or requests with regards to this Privacy Policy or Royal Exilez’s handling of your personal information, you may contact us at:

Royal Exilez – Privacy Officer

Email:
[Insert Business Address]
[Contact Form Link]
We are committed to resolving your privacy concerns and addressing them with transparency and urgency.